Refund & Cancellation Policy
Last updated 11 October 2026
RankIndia sells advertising placement. Once a payment is captured, the placement is delivered immediately (or upon approval). For that reason:
- All payments are non-refundable. This includes bids, bid increases, and crowd boosts.
- Being outbid does not entitle you to a refund. Your amount stays on the board for the season.
- A listing rejected or removed under the content policy is not refunded.
- Cancellation is not possible after payment, because delivery is instant.
Exceptions
If you were charged but your bid was never credited to a listing (for example, a technical failure on our side), email [email protected] with your Razorpay payment id within 7 days. We will either credit the bid or refund the amount to the original payment method within 5-7 working days.
Duplicate payments
If the same bid was charged twice due to a gateway error, the duplicate will be refunded on request.
How to request a refund (where eligible)
- Email [email protected] or use the contact form within 7 days of the payment.
- Include the Razorpay payment id (starts with
pay_), the listing name and what went wrong. - We reply within 24 hours, usually a few hours. Approved refunds are issued to the original payment method through Razorpay and typically reach you in 5–7 working days (bank dependent).
Failed or pending payments
If money was debited but Razorpay shows the payment as failed, the bank reverses it automatically, usually within 5–7 working days. No bid is created for failed payments.
Contact: Ayush Kumar (sole proprietor), trading as RankIndia · [email protected]